Over five years, I scheduled and waited for 25 different Frontier Communications technicians to no avail. They all made lame excuses. My computer kept crashing, videos hung up buffering, etc.

The last technician finally told me the truth:

"Your internet speed is less than 2 megabits per second, " he said. "It shoud be at least 20. The reason is that your home is at the tail end of internet wires that begin in downtown Wenatchee. By the time internet speed gets to you, everyone took bits of it, leaving you with a tiny trickle."

I pictured a stream running uphill.

That day, I canceled Frontier. He suggested two different carriers. I took his recommendation.

No more problems.