Eg- customer service, smile and be helpful even when the customer is calling you and your momma names. eg- the idea of "when they go low, you go high". When did that idea come into the human culture? I don't think its present anywhere else.
In terms of customer service, the person is beign paid to be nice. That is so even the irte customer will repeat business.
I woudl nto object to businesses refusign to serve customers who were not being polite to employees. Just becuse a person is gettign paid, it'sno reason for a customer to act liek an ass.
A little joke I like to tell myself "the customer is always right even when they are wrong". I like to think that if the customer is angry wether it's with the product or serviceor even they're angry and fustrated for some other reason and decide to take it out on you just smile and nod your head and do your job. It is waste of time to let some one like that get to you.
We're taught to be polite. Especially females.
I'm willing to take the hit and call 'bullshit'.
The whole "if they go low, we go high" thing isn't working.
We're down so low, we'll be lucky to ever get up again.
I believe in fighting fire with fire. Only I'm going to have the
I am nice, tactful and diplomatic but don't cop any crap.
I learend from a real gentleman.
I worked in a bank and one day a very big customer came in and was really abusing one of the young female staff. The manager who was about 5ft2 asekd him to come to his office. Then said "sign here" the customer asked what is was. The manager said, "you are closing your account, noone is allowed to abuse my staff". Head office of course went right off, but our boss did not back down. I really respected that guy, and try and follow his example.
I've noticed customer service people subjected to quite a lot and think there are sick people out there that get off on knowing the worker can't retort without risk of losing their job.
I've seen customers say things that might get them shot or knocked out in just the right circumstance if they weren't talking to an employee. It's sick. It's rife in my area. I hate it.
Simply because it is the most reasonable and rational way to be if we ever expect to break the chain of bad behavior. Responding in kind perpetuates the problem and often exacerbates what would have been a simple issue into something ridiculous.
I should add that it depends on the level and type of behavior. If it is physically aggresive, by all means, defend yourself.
I simply refuse to let people control me. It's like driving, you two options when it comes to people doing stupid things, option one; get mad and upset yell, flip them off run you vehicle into theirs and let them take control over you and make the rest of your day suck, or option two; let them go about thier stupidity have their accident, and adjust your vehicle to the situation that they created and just go about your business and not give them a second thought thereby maintaining you control and continuing having a great day.
I drive a truck for a living locally and it can be a very stressful job, and there is all kinds of stupid out there, you have control only over yourself don't give them control over you by what they are doing because in the end they will be gone and you'll be the one stressed out.
Sometimes it is best to put on a calm, unflustered, pleasant face when dealing with someone who is pugnacious. I am not good at this. But I had success with a person who is a hard line right winger ... he asked me questions about my opinions. After he completed his interrogation, he proceeded to snarl at me, telling me that I was brainwashed, misinformed and some other words I do not wish to repeat. I kept smiling and sweetly said "My, my .... we are so politically diverse!" He was not amused. He bellowed "POLAR OPPOSITES IS MORE LIKE IT!!!" I continued to smile and keep a calm facade. The more I smiled, the madder he got. It was very amusing.
The math says 90% of the time you get a better result. We would like to break all their bones with a ball peen hammer but that's not readable. All joking aside, we have to give everyone the benefit of doubt, we really don't know what they're going through, it could be a cry for help.
I did that recently with a "friend" who is a full on trumpus assholis maximus minion. He harangued me on and on over the phone, and I just kept my cool and let him vent on me. The guy is a sad individual with very low self esteem, and refers to me as his "best friend." Mainly, that's because, as far as I know, he has no other friends, and for all I know, I may be the only person between him and suicide, and I don't want to find out if that's true.
In other instances, I won't take shit like that from anybody; no reason to.
As a society, it is in our best interest to practice kindness. Working together and helping each other has been a defining part of successful societies, throughout history. When we stray from that, societies become divided and people work against each other. There's less chance for growth, without kindness and teamwork.
This is a psychological issue that goes deeper than just "manners". When I objectify someone, say I see someone as a "typical" religious conservative wackjob. I'm lowering myself. I am not acting "human" and giving religious conservatives the true gamut of personal behavior. If we get into the pig sty and throw mud at others, we're in the same muck as they are.
As an employee, I do not have to take harassment. I am free to get up, leave the "floor" (I'm a librarian in a public library), and go to a staff only area (our shared work room/office space, to the employee lounge/lunch room). I am able to call security and have the person escorted out of the building. If he/she becomes too disruptive, he can be charged with disorderly conduct.
I have been getting the morning newspaper at 8 a.m for an older man here for about seven years, he is losing it and getting more and more crabbit. Today he didn tell me he was going to mass and he was in a hurry and came down hassling me for the papers before I was ready ( I take the puzzle pages out for him) he was so awful that I decided there and then not to get his papers any more. I quite like that I feel free of having to go into that noisy shop any more and strangely I realise that don't give a damn about him .