So it's fair to say that language is descriptive, but people assume a normative interpretation to it, or seem to constantly need one, even despite the fact that normativity is a divergence away from interpreting and internalizing language.
That being said, why might it escape people that what a person says does not reflect some divergent concept of what they think, or how they act, causing them to make verbal jabs and upset ramblings at who they are talking to?
People over-identify their beliefs with their self, so any expressed divergence from their beliefs becomes an existential threat.
This is common with the religious, but not at all limited to them. It's just a human tendency. Buddhists would it clinging or something like that I suppose. It's investment in your own rightness. The most common "tell" is that someone resorts to ad hominem, appeals to authority, diversion and/or moving of goal posts rather than discussion or even rebuttal of your points. This indicates that they don't have facts on their side, other than maybe, rarely, by accident.