Five pressure feet included with my new computerized Singer sewing machine do not work. The pickup bar is too narrow. Discovered this recently, after buying the sewing machine in August 2019 from Amazon.
Singer's customer service phone number is out of service. So, I emailed Singer customer service twice. They did not reply for a month.
"You can buy new accessories at .... " Singer finally replied yesterday, listing two organizations. Called the company in California.
"I just discovered this problem," I explained. "Amazon has a 30-day window to return," the woman replied. "You needed to return the sewing machine to Amazon within 30 days. The Singer warranty doesn't work."
"Singer ships your model with two different-sized shanks and pressure feet," she added. "It's very confusing."
New pressure feet: $150. This frosted my shorts. She kindly gave me a $50 discount.
That's too bad. Good to know though.
When I sewed, I always used a Brother.
Passed it on to my nephew's wife, several years ago, when my vision tanked.
She taught herself to sew on it, and still has it.
Took it in to have it cleaned and "tuned up", and it's still running well.
Back in the 80's I bought a Singer, mid line model. Two years later it left marks on everything....rubber feed dogs. It would've cost close to what I paid for it to fix the problem. I traded it in on a $1500 Pfaff....I've done all the alterations for a bridal shop and everything else with this machine and rarely needed to have anything done to it. It's my machine for life.
I have recently encountered this as well. I had bought a chainsaw in 2018 and it had broken this year. I had figured the warranty was exhausted. I was simply asking the seller if they could guide me in the direction so I could buy a replacement part. All I got was a generic response like the one you received.