A week ago I bought 2 cans of soup and they were both bad. The one can had old chicken and old noodles in it and I ended up throwing it away. It was not edible in my opinion. The second can of soup was mostly all soup. Only a third of ingredients were in that can. I'm only out about $3 here so I could just forget it, but that's not how I operate. I want to help improve things and when people get away with this it only gets worse.
I end up talking to a man on the phone who is most likely in India somewhere. There is a communication problem and he seemed reluctant to fill out the forms and write down the can codes, but we got through it. Two days ago I got a phone call and the man told me they had determined that my case was an isolated incident. How nice. Think on that for a minute.
An isolated incident would only mean that I am the only one to have gotten this bad soup. Nobody else. Just me. I was told that because of this there is nothing they can do. Bullshit. I have done it already by going this far with it. After too many isolated incidents someone will be forced to take charge and change things in quality control. This is because the squeaking wheel gets the grease. Greed is why these things happen in the first place.
There is a small diner close to where I work. They make everything from scratch. They started making soup, I do not usually order soup as it can be mediocre. Here I have been a convert, they make the best soup I have ever had. If they have soup when I show up for lunch, I get it no matter what they call it. So far no disappointment. Today, I was hungry and had two bowls. I think it was a potato turkey but I am not sure and did not ask.