Fedex sucks.

last week there were three attempted deliveries. the first day, the guy didn't ring the doorbell, just left the note. i called and was told that delivery would be attempted the next day, which was too bad, i was also told, because if i had called before 1pm i could've had same-day redelivery, but not to worry, it would be delivered around 11 am the next day. the next day the delivery guy came at 10:30 and didn't ring the bell. when i called i was told that no, you can't have same-day delivery even if you call by one, and no, no one can tell you what time it will come -- it will come between 8am and 8pm. the next day i got up at six and waited until about one, and saw the truck out the window and ran, as best i can run, to the door, and caught the driver about to leave me a note. he hadn't rung the doorbell. i pointed this out to him. he gave me a blank stare and a device to sign, after which he gave me the package, which contained my new phone (the old one had died).

i liked the phone so much i decided to order a second one for my guy, as he really needs one. i timed my order so that delivery could be for one of the two days i spend all day at home, those being today and tomorrow. yesterday, on my new phone, i got a text saying that delivery would be today.

i waited from eight in the morning until seven tonight, watching out my window like a hawk, since i know these drivers just do not ring the doorbell. i knew there was still another hour during which it could be delivered but i decided to call and make sure. i was told no, it wouldn't be delivered today. it will be delivered tomorrow. so i have to go through this again. i spoke to a supervisor, who explained that the text was automatic; fedex hadn't received it in time themselves. (so what triggers the automatic text?) the guy had no suggestions. i just have to go through it again. if i go to the bathroom at the wrong time, too bad for me, and i won't be home the next day, and they return the package to sender after three tries. the sender has specified a signature and no holds. this sucks.

but fedex sucks another way too. it lobbies congress relentlessly. it wants the usps dead. it wants to be the nation's delivery service with less or no competition (maybe it will take over ups, hostilely). imagine, no post office!

fedex sucks.

g