One interaction won't properly gauge the services of the company however 100% failure is hard to debate. Honestly it sounds like the agents are probably pressed for time and are moving far too quickly through emails and sending hasty responses. If I were you I'd call and talk to someone directly if at all possible otherwise you'll be back and forth on emails for longer than necessary.

The name of the company would be nice but they are all pretty much equally bad these days.

I started rebuilding laptops and desktops years ago... I haven't bought a new PC for the last 15 years. Buy one that is 2 years old, strip it of all the bloatware, max out the RAM memory and you are all set! Oh... And for laptops... Solid state hard drives are a must!

Oh, dear God. I got the massive run-around from Frontier internet service.

August 1, 2018. After five years and 20 repair visits, the last repairman was honest. Instead of lying ("underground wires are faulty" ) he said:

"Your home is at the tail-end of Frontier internet wires. It starts in downtown Wenatchee. It's like a stream running uphill, with other people taking water on the way. By the time it gets to you, you have less than 3 megabytes of internet speed. That's why you can't watch videos and your computer keeps crashing."

Although I cancelled Frontier, they didn't stop automatic withdrawal from my checking account. It took four calls to get this actually stopped. Promises, promises.

This week I made four calls to Frontier customer service. Nobody bothered to take 2 seconds to look up what was happening. The billing dept. person told me to call City Bank, Frontier's bank. I was livid.

Of course, City Bank had no record of my former Frontier account.

November 2, 2018. My refund check has not arrived. Now it is supposed to arrive before Thanksgiving. Yeah, right.

Weird..

frustrating.