So i am back in my 3rd incarnation.
I had to replace my brand-new for Xmas tablet because of about 30+ cracks in the screen, apparently caused by a slightly too snug cover/stand, according to the Geek Squad, but of course i had to pay.
Anyway, every other app transferred right over, except this one.
It would not recognize me under either my original or latest account, or acknowledge my info saved on Google.
And when you ask for an email to reset your password, (it offers you that), you get....NOTHING but crickets.
Jeebus H, what fun!!!!!
So anyway, back at the bottom, starting all over.
I'm always sad to see when somebody can't transfer their old accounts over because of a broken device.
This time put all your info on a USB drive so when you have problems like this you have all your login credentials in text form on the drive so you can get back into your accounts.
I got back into Every account (in excess of 50!!!!) except this one when I used Smart Save +/or my saved passwords on Google.
Not one other app refused to recognize either my manually entered or Google-registered password like this one did.
I even tried old passwords....it was bizarre.
Very frustrating!!!!!!
@annewimsy500 Just saying that is what I do so when I have a computer problem (often after about 10 years) I have a manual back up and have never had the issue you had...