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I might quit my job. Lisa from Cardholder Services calling to steal credit card information has called over 1,000 times in the hour I've been here, calling every number associated to my hospital. Health Equip, hospice, patient rooms, employees personal cell phones

I am about to lose it. It is insane. I'm DREADING coming to work. I'm TERRIFIED that this fucking piece of shit scam bullfuck is going to effect patient care, it already is since they're assaulting my patients. Cops can't do anything. IT can't do anything. The phone companies can't do anything.

It's fucking up my job and I am so fucking done

LadyAlyxandrea 8 June 26

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First, talk to your teamlead/boss about this. If it is affecting you, it must be affecting others.

Second, there is an application, NoMoRobo, that stops robo-calls. I don't expect that a smartphone app can be extended to an institution but the principles are there and thus known. There MUST be a way to block a number or an organization. I find it difficult to believe there is no such thing... I may, in fact, head off to research this after I post.

One possibility, ask your IT department if they have contacted their phone service provider. It should be the case that the phone service can monitor the calls coming in and thus know an efficient way to block them.

You are receiving what is effectively a Denial of Service attack but under telephony. Use those words with the IT department and they might feel a bit more passionate about stopping it (they'll understand better). It won't hurt to let them know how you feel right now (quitting). Might also humanize the impact.

Here is another tactic I found:

"Hang up and report it to the Federal Trade Commission at complaints.donotcall.gov or 1-888-382-1222. If you're getting repeated calls from the same number, you might want to ask your service provider to block the number; for calls from different numbers, ask if they offer a service to block unwanted calls.Aug 13, 2015"

Again, since this amounts to an attack (assuming you are NOT exaggerating, it IS an attack), the folks at DoNotCall should have effective means at their disposal. Especially since it is an institute of health being attacked.

@Gnarloc unfortunately i.t. cannot stop it. The calls all come out under different local numbers despite not being from those numbers. Sometimes it says "lowes" or "walmart" or employees names when the caller ID shows up. Both it and the phone company have no idea what to do. "Just ride it out" they said.

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Wow. I find it odd that law enforcement, IT or the phone can't do anything.

Wrytyr Level 7 June 27, 2018

Unfortunately the scammers are hijacking local numbers so there's no way to trace the calls

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I can imagine the scamming has been getting worse and worse. When they call, see if you can determine the country of origin most of the time it is Ghana Africa. If it is impersonating is a big crime over there tell them that you are going to call the magistrate and give them that number to collect the reward for stealing someone's identity.

azzow2 Level 9 June 26, 2018

I can't trace any original numbers. They're stealing local numbers

@LadyAlyxandrea Was thinking if you could trick them into thinking they were being traced because of a crime that they committed it could hamper the calls.

@azzow2 I can't even get a human

@LadyAlyxandrea Would be nice to have some equipment that could send a signal back through the phone and fry all their equipment. Sorry it is so frustrating i am sure.

@azzow2 that would be fantastic lol

Heheh... yeah. Saying something like "please stay on the line for another 45s while the trace is being performed" might work. 🙂

At the very least it's a bit of fun at their expense. 🙂

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