As a sertified cenior (er certified senior) I consider the term "senior" to be un- PC! I much prefer Geezer or Old Fart. I eat at a fast food joint 3 times a week minimum. I do it for the company of friends whom I meet there and because my wife and I tend to be lazy & crappy cooks. On Sundays, Wednesdays and Fridays we meet for conversation and lunch with friends. It is like a 2nd home to us and (in our mildly senile way) tend to think of the people behind the counter as our kids. Some of them do know us and put up with us - which, of course, makes us think they all know us.

I think I know the guy who gave you the problem. He lives in the same Old Fart appartment complex as I do. He is very shy. Normally I can get no more than a "hello" from him. Occasionally he will seem to be longing for a conversation and go on for quite a while. He has a car but walks or takes the bus everywhere. I suspect he generally walks about 20 miles a day at least. Wendys' is part of his regular route. He gets a cheap ice cream cone and any senior discounts he can. Since he is there he assumes everyone knows him & will be sure he gets the extra stuff. He is not a jerk - just old, lonely, and and lacking social skills.

Maybe he had PTSD

I resemble that remark!

I am so tempted to let you know what being a retied person in America is like for many,many people, but I will let time teake care of that. You'll get there, girl, and hopefully will be in better shape and not have to ask for six creamers for your coffee and whatever you drink at home. Your employer has made tons of money on regular customers over the years. Now it's payback time. Did you start your 401K yet?

We are a youth oriented culture. This regular trip to your store may be the only social life this guy has. He may have had a tidy nest egg that vanished in the recession. He may be a widower whose wife always cooked for him, now he's lost without her.
Or, he may just be an asshole. But treating everyone with compassion, rather than judging, always, always, makes the world a better place.

When I worked in retail the most common shoplifter was seniors.

ha, the age of entitlement. Personally I would stop the seniors discounts, they are the generation that made the world I live in so crappy.

Many businesses offer pensioners discounts. If you don't ask you don't get, but to demand is wrong. Wherever I go I ask politely. Sometimes the service staff are unaware of this and get agitated because of the extra work put on them and become rude. It cuts both ways ?

I guess they figure they put in their time and they are entitled to some slack

Some people are assholes and then some people are old assholes. Sorry for the rough customer. I bet your next old man patron will be nice

There are 2 types of senior men: Crabby Old Farts and Dirty Old Men. Your customer was the former and all things considered if I need to describe myself I'd rather be the latter.