Today was H A R D. What phase is the moon in? People just did not want to listen or they were just fussy. Then this afternoon it turned around. I talked to a claimant and I made her cry. But for her it was relief. I acknowledged her struggle and validated her frustration. She cried and I cried too. After that the day got better. One of the things I told her was "you don't know how strong you are until the only option you have is to be strong." OK, now I can do it again tomorrow.